Messaging Compliance

SMS/MMS Messaging & Consent

Socket Sam messaging program disclosure

Socket Sam SMS/MMS program

Socket Sam is business-management software used by mobile mechanics, roadside repair businesses, and repair shops. Socket Sam messaging may be used for transactional and customer-care communications connected to service activity.

Messages may include appointment reminders, schedule changes, service-order updates, estimate and invoice notifications, approval requests, payment links, pickup-ready notices, account/service notices, and replies to customer inquiries. Messages may identify both Socket Sam and the participating business associated with the service.

Consent disclosure

When SMS/MMS messaging is offered, consent must be collected through a clear affirmative action. Consent is specific to text messaging and is not bundled into general acceptance of website terms.

By affirmatively choosing to receive text messages from Socket Sam, you agree to receive transactional and customer-care SMS/MMS messages related to appointments, service orders, estimates, invoices, payments, pickup readiness, account/service updates, and support.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. See our Terms & Conditions and Privacy Policy.

SMS consent controls should be presented separately and must not be preselected.

Opting out

Reply STOP to a Socket Sam message to opt out of that messaging program. A final confirmation may be sent after the opt-out request. Additional recognized opt-out keywords may include END, CANCEL, UNSUBSCRIBE, or QUIT where supported by the messaging provider.

Getting help

Reply HELP to the Socket Sam message you received. For questions about a particular appointment, repair, estimate, invoice, payment, or service, contact the participating business identified in the communication. See Contact & Support for additional information.

Frequency and charges

Message frequency varies based on service activity and the communications you request or consent to receive. Message and data rates may apply according to your wireless plan.

Privacy

Socket Sam does not sell, rent, or share mobile telephone numbers, SMS/MMS opt-in data, or consent records with third parties or affiliates for their marketing or promotional purposes. See the complete Privacy Policy for details.

Carrier notice

Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on carrier and network availability and other factors outside Socket Sam's control.

First-message identification

Socket Sam messaging should identify Socket Sam in the initial confirmation or first program message and include the applicable frequency, message/data-rate, STOP, and HELP disclosures required for the program.